Always know what you’ll pay

5 Answers

• When does Mangopay collect its fees?

  Within 5 business days after the start of the month, Mangopay will generate an invoice. If the cumulative fees collected by the platform is sufficient to cover the invoice amount, we will initiate a collection of funds automatically. In the event that the collected fees are insufficient, the outstanding balance will be debited from your account via direct debit later in the month.

• How do I receive my funds?

  At the start of each month, we will transfer the total revenue from the previous month after deducting Mangopay's fees. The transfer will occur between your platform's fees e-wallet and your designated bank account.

• When and how does Mangopay generate invoices?

  The invoice is sent to the billing contact no later than the 5th business day after the previous billing period. The fees will be sent the day after the receipt of the invoice via email.

• Are there certain types of businesses you cannot work with?

  Yes. Certain business models and industries are not eligible to work with us, these are described in detail in our Prohibited Businesses .

• Do you support multi-currency transactions?

  We process payments in EUR, GBP, USD, AUD, CAD, CHF, SEK, NOK, PLN, DKK, CZK, ZAR, JPY and HKD.

  Users can own wallets and bank accounts in multiple currencies allowing them to pay, transfer, and pay out funds in multiple currencies. However, Mangopay does not convert the funds; any amount paid in one currency will be transferred and paid out in the same currency.