Prohibited Businesses

Prohibited and Restricted Activities Guidelines (‘Guidelines’)

As a regulated financial institution, MANGOPAY is committed to ensure that its activities comply with legal, regulatory as well as ethical standards, at all times.

⁠⁠⁠Therefore, Prohibitions or Restrictions apply in relation to certain activities, businesses, flows and/or transactions (hereinafter, collectively, “Activities”) that may be carried out by MANGOPAY, its Partners as well as by their customers “End-users”.

⁠⁠These Guidelines apply prior to the establishment of a business relationship (refusal to enter in business relationship) as well as during the business relationship (blocking of wallets or accounts, and termination of business relationships). ⁠⁠⁠

MANGOPAY’s appetite for Activities may evolve with time.  MANGOPAY reserves the right to amend this list, at its entire discretion, on the basis of legal or regulatory requirements as well as the evolution of MANGOPAY’s own risk appetite. MANGOPAY has no obligation to immediately terminate the relevant business relationships where there has been a change in these Guidelines.

⁠⁠Not sure whether MANGOPAY can support your business? Please contact one of our experts to see if we’re the right fit for your project.

General Rules

MANGOPAY has no appetite to engage in any of the following Activities:

• Activities that are carried out by, or on behalf of, entities or individuals included in international sanctions lists, as they apply to MANGOPAY. Such lists may consist of general embargoes on countries, flows, transaction types and parties, but also of lists of individuals, entities or countries involved or potentially involved with acts of terrorism or financing thereof;

• Activities that are illegal in the jurisdictions where MANGOPAY operates or may plan to operate, including Activities that may appear legitimate but are established to circumvent legal or regulatory prohibitions or restrictions;

• Activities that consist in the establishment of a “cross-border arrangement” as defined under the terms of Council Directive (EU) 2018/822 as well as any other Activities established for the purpose to commit or facilitate tax evasion, tax fraud or tax swindle;

• Activities that would require that MANGOPAY provides services to individuals or entities established outside jurisdictions where MANGOPAY is legally authorised to conduct business, unless this is done on an ancillary or reverse solicitation basis.

• Any other Activities that are carried out for the purpose of or in conjunction with money laundering or terrorism financing, including the facilitation thereof;

• Activities that are conducted within sectors requiring specific regulatory permissions, registrations, or accreditations (including compliance with statutory standards or voluntary codes of conduct) where the Partner cannot demonstrate full compliance with, or exemption from, such requirements.

• Activities which breach the intellectual property rights of another person including:

  • Copyright, trademarks, patents, trade secrets, industrial designs, geographical indications, plant variety rights, database rights, mask works, personality rights, domain name;

  • Production of sale of counterfeit, fake or knock off goods and merchandise;

  • Illicit sale of branded or designer items or services without proper authorization from the IP owner.

When reviewing our Activity Prohibitions and Restrictions, please ensure that these are also considered too.

Prohibitions and Restrictions

MANGOPAY defines additional criteria that apply to certain Activities where such activities represent a higher risk. Mangopay classifies these Activities as “Prohibited” or “Restricted”. These mean:

The list of Prohibitions and Restrictions constitutes a reference framework and should not be considered as being exhaustive. Please ensure these are read in conjunction with our General Rules.

Activities

Adult content and services

Prohibited

• Adult entertainment, pornography or related digital or non-digital contents, adult dating, adult pay-per-view, adult webcams (P)

• Physically present adult services including Prostitution, escort services, non-therapeutic massage services, adult clubs, strip clubs, cabarets, gentleman’s clubs, topless bars  (P)

• Child sexual abuse material (“CSAM”) or assimilated. This definition includes any written, audio or visual contents, services, hosting, facilitation thereof, with no limitations in scope, semantics or context.  (P)

• Any type of adult entertainment and related, including activities, businesses or transaction (P)

• Adult dating, online dating (P)

Age restricted or controlled items

Prohibited

• Drugs, legal or illegal; narcotics, psychotropic, substances, Amphetamines, ephedrine, cocaine, methylphenidate  (P)

• Drug paraphernalia (including bongs, seeds) (P)

• Cannabis products, dispensaries and related businesses. Cannabidiol (CBD) products (including those containing negligible amounts of THC within relevant legal limits) (P)

• The sale, trade, rental, financing, or transfer of weapons of war and related materials is prohibited. This includes experimental compounds, explosives, and various hazardous substances, such as toxic, combustible, or radioactive materials. This restriction also extends to regulated pesticides and fertilizers. (P)

• Legal firearm weapons and accessories including rifles, shotguns, and pistols. Other non firearm weapons including  stun guns, pepper spray, swords/machetes. (P)

• Legal gambling (including games of chance and skill) including betting, e-casinos, poker, sport forecasting, skilled games wagering (e.g fantasy sports). (P)

• Lotteries, raffles, sweepstakes and similar contests. (P)

  • MANGOPAY will permit sweepstakes and raffles for the explicit purpose of charitable fundraising (please see Membership Organizations)

Restricted

• Alcohol/alcoholic beverages or spirits sold for consumption. (R)

• Tobacco, e-cigarettes, other assimilated (R)

  • MANGOPAY will not support B2C models

• Nicotine gum and patches  (R)

  • MANGOPAY will not support B2C models

• Fireworks or Pyrotechnic Devices (R)

Financial Services

Restricted

• Banks including neobanks / challenger banks, Payment escrow services, payment facilitation (R)

• Consumer lending services including Buy Now Pay Later services, (R)

  • MANGOPAY will not support predatory lending activities including usury, loan shark or other high interest pay day lending

• Crowdfunding, crowd-lending or crowd-financing. (R)

  • All Crowdfunding irrespective of the mechanism (Debt, Donation, Equity or Reward based) will be subject to additional requirements. 

• Cryptocurrencies, cryptoassets, non-fungible tokens (NFTs), tokens. (R)

  • MANGOPAY will not support Partners who operate directly, or indirectly, with:

    • Crypto casinos

    • Crypto ATMs

    • Crypto Mining

    • Mixers/Tumblers, privacy coins or other similar activities which deliberately seek to obfuscate or anonymise activity.

• Insurance services (R)

• Investment and brokerage services (R)

  • MANGOPAY will not support solutions which are explicitly or highly likely to be interpreted as  

    • binary options 

    • ponzi schemes

• Money transfer and money remittance (R)

• Sale of stored value or credits i.e gift cards, loyalty programs (R)

High value goods, dealers & collectibles

Prohibited

• Wholesale, trading, transportation of other precious materials including raw materials and natural resources (oil, natural gas, etc) (P)

Restricted

• Art objects, antiques, watches and jewellery. (R)

• Auction Houses (R)

  • MANGOPAY will not support penny auctions and similar concepts.

• Second-hand car sales (R)

Medical/Pharmaceutical

Prohibited

• Psychic services, voyance services. Psychic, medium, astrology, divinatory arts or other pseudoscience services (P)
• Unlicensed therapists (P)

Restricted

• Medical consultation, teleconsultation, advice or practice (R)

• Online sale/trading of pharmaceutical goods (R)

• Prescription-only products and regulated medical devices (R)

Membership Organizations

Prohibited

• Political parties or political activities (P)

Restricted

• Charities, NGOs or other donations/collections platforms.  (R)

  • MANGOPAY will not support charities that engage in, promote, or support activities contrary to Mangopay's values, including but not limited to, hate speech, discrimination, violence, or any form of extremism.

Professional Services

Prohibited

• Customer-to-Customer (C2C) Legal Firms (P)

• Debt collection services. Debt collection services by agencies, liquidators, notaries, lawyers, etc.  (P)

• Legal firms gather money for objectives beyond paying legal service fees.  (P)

Sales & Marketing

Prohibited

• Direct selling, multi level affiliate marketing or assimilated schemes, including get-rich-quick programs (P)

Shipping, transportation, and delivery services: 

Prohibited

• Shipping and forwarding brokers (P)

Restricted

• Drop shipping (R)

• Customer-to-Customer (C2C) shipping (R)

• delivery services, parcel or goods transportation, pick-up, handling (R)

Social, Gaming, Streaming

Prohibited

• Adult Streaming - such as webcam sites and similar. (P)

  • See Adult content and services.

• Creation, management of fake profiles on social networks. (P)

• Purchase or sale of followers, likes, views, approvals or ratings/reviews on any social network or Marketplace. (P)

• Sharing or reselling/renting of profiles/accounts on media platforms. (P)

Restricted

• Digital/Virtual Goods (in-game purchases) including cosmetics, skins, loot boxes and in-game currencies (R)

  • MANGOPAY will not support skin gambling or similar. 

• E-sports, video gaming competitions and associated. (R)

Travel & Hospitality

Prohibited

• Timeshares (P)

Restricted

• Airlines (including private jets) (R)

• Travel agencies, online travel bookings, travel facilitators, carriers (R)

• Other delayed delivery businesses linked to the travel sector e.g. Hotels, Car Rentals (R)

Other

Prohibited

• Negative option billing for physical products (P)

• Prepaid phone cards, sim cards, and phone services (P)

Restricted

• Selling of animals including live-stock or pets (R)