Hotel guest experience management platform Eleanor chooses Mangopay to provide fully embedded payments solution

Partnership adds seamless payments integration to suite of luxury hotel guest experience apps

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James McMath

James McMath


Press release


Mar 12, 2024

March 12 2024; London, UK: Luxury hotel guest experience management platform Eleanor has appointed Mangopay, a modular and flexible payment infrastructure provider for marketplaces and platforms, to launch a tailored payment solution for its hotel and resort clients.

Through its suite of apps, Eleanor provides high-end hotels and resorts with concierge technology to help manage guest services, including paying bills, reserving restaurants and booking excursions and experiences such as spa treatments.

Thanks to Mangopay’s embedded payments infrastructure, hotels and resorts can take full control of transactions via the Eleanor platform, making handling payments secure and more user friendly, while opening up an additional revenue stream for the brand.

Eleanor, headquartered in London, supports luxury hotels and resorts in the Maldives, Sri Lanka, Egypt, Zanzibar, Kenya, Thailand, Europe and the Caribbean. The Eleanor platform helps improve operational efficiency by providing a frictionless guest journey, supporting actions such as contactless check in, paying bills, making reservations for restaurants and spa treatments, as well as generating real-time guest feedback for the hotel or resort.

Founded in 2013, Mangopay supports multiple business models in the platform economy with its modular payment infrastructure. The company has supported over 2,500 platforms and marketplaces through its programmable e-wallet solution and end-to-end payment infrastructure which covers everything from pay-in to payout.

Eleanor CEO and Co-founder Darren Caple said: “Our new integration with Mangopay elevates the Eleanor suite of apps, providing our clients with a frictionless, secure and compliant way of handling payments from within the platform. It allows them to provide an improved user experience for both their staff and guests, with the aim of improving operational efficiency and reducing costs.

“It also solves a fundamental issue for many of our clients in regions where there are local payment processing challenges, while unlocking a potential revenue stream for our business.”

Mangopay CEO Romain Mazeries said: “Eleanor helps luxury hotels and resorts to offer a world-class service, and we are delighted to support them in applying the same high standards to the payment process for guests, staff and owners.

“Our modular and flexible infrastructure is perfectly suited to support innovative and dynamic businesses in the travel and hospitality industry as they look to scale at speed, while reducing the operational burden of the payments process.”

About Mangopay

Mangopay empowers the platform economy with its modular payment infrastructure. Created in 2013, Mangopay has supported 2,500+ platforms and marketplaces. Built around its programmable e-wallet solution, Mangopay’s end-to-end infrastructure covers platform payment needs, from pay-in to payout, for many platform business models and workflows. In March 2023, Mangopay was named “Best Platform and Marketplace Provider” at the Merchant Payments Ecosystem (MPE) Awards for providing best-in-class payment services to marketplaces and platforms and in October 2023 it was named one of FXC Intelligence’s most promising cross-border payment companies.


About Eleanor

Eleanor is a cutting-edge guest experience management platform for holiday resorts, born from over 15 years of on the ground expertise and knowledge. Our innovative solution empowers resorts to elevate their guest experience at every stage of their journey. Eleanor unlocks operational efficiencies, improves communication and boosts incremental revenue. Eleanor is the best Concierge Software Runner-Up at the Hotel Tech Awards 2024 for the third year in a row and is reviewed as a reliable and preferred solution for hotels and resorts looking to improve their operations and guest satisfaction.

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